Frequently Asked Questions
Get answers to the most common questions about our products and services
Can you produce according to the samples?
Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
How about your delivery time?
Generally, It takes about 5-7 working days after receiving your payment. The specific delivery time depends on the items and the quantity of your order.
Do you test all your goods before delivery?
Yes, we have 100% tested before delivery.
What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU.
What is your terms of packing?
Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
What is your sample policy?
We can supply the sample if we have ready parts in stock, but the customers have to pay the sample and shipping cost.
What types of heaters do you offer?
We offer a wide range of parking heaters, including diesel heaters, gasoline heaters, air heaters, and water heaters suitable for various vehicles and applications.
Are your heaters compatible with all vehicle types?
Our heaters are designed to be compatible with most vehicle types including cars, trucks, RVs, boats, and more. We can provide specific models based on your vehicle requirements.
What certifications do your products have?
Our products meet international safety and quality standards, including CE certification for European markets and various other regional certifications as required.
What is the warranty period for your products?
We typically offer a one-year warranty for our products. Extended warranty options may be available depending on the specific product and region.
Do you ship internationally?
Yes, we ship our products to more than 40 countries worldwide. We have experience with international logistics and can arrange shipment to almost any location.
How do you handle shipping and logistics?
We work with reliable international shipping partners to ensure safe and timely delivery. We can handle all aspects of logistics including customs documentation.
What are the shipping costs?
Shipping costs vary depending on the destination, weight, and shipping method. We can provide a detailed quote based on your specific requirements.
How difficult is it to install your heaters?
Our heaters come with detailed installation instructions. While professional installation is recommended for optimal performance, many of our models are designed for relatively straightforward installation.
Do you provide technical support after purchase?
Yes, we provide comprehensive technical support for all our products. Our team of specialists is available to assist with any questions or issues you may encounter.
How energy efficient are your heaters?
Our heaters are designed with energy efficiency in mind. They consume minimal fuel while providing optimal heating performance, making them economical for regular use.
What maintenance is required for your heaters?
Regular maintenance includes checking fuel lines, cleaning air filters, and ensuring proper ventilation. We provide detailed maintenance guidelines with each product.
Still Have Questions?
If you have any questions about our heating products, usage, or technical concerns, please don't hesitate to contact us. Our team is always ready to help and communicate with you.
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